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TERMS AND CONDITIONS

The offer and sale of products on our website ("lathuile.shop") are governed by these General Terms and Conditions of Sale. The items purchased on lathuile.shop are sold directly by FLUID COMPANY Srl, with registered office in Italy, Via A. Scarlatti 67, 80129 Napoli (Italy), VAT number: IT10040171216. You can request any information through our support services by contacting Customer Service by sending an email to the address info@lathuile.shop. If you need more information, please go to the Customer Service area. You will be able to find information about orders and shipments, refunds and returns of products purchased on lathuile.shop.

OUR COMMERCIAL POLICY

1.1

The Seller offers the products for sale on lathuile.shop and carries out its e-commerce activity exclusively towards its end users who are "consumers".

1.2

When we talk about "consumer" we refer to any natural person who acts on lathuile.shop for purposes that are not related to his or her trade, business or professional activity, which may be carried out. If you are not a "consumer", please refrain from concluding commercial transactions on lathuile.shop

1.3

In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case orders that do not comply with its commercial policy.

1.4

These General Terms and Conditions of Sale exclusively govern the offer, forwarding and acceptance of purchase orders for products on lathuile.shop between lathuile.shop users and the Seller.

1.5

The General Terms and Conditions of Sale, on the other hand, do not regulate the provision of services or the sale of products by any parties other than the Seller that are present on lathuile.shop through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their terms of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce transactions between users of lathuile.shop and third parties.

HOW TO CONCLUDE THE CONTRACT WITH THE SELLER

2.1

To conclude the contract for the purchase of one or more products on lathuile.shop, you must fill in the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.

2.2

Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Information on the right of withdrawal. We will also provide you with a summary of the information on the essential characteristics of each product ordered with its price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of handling complaints by the professional, the shipping and delivery costs; as well as the Seller's geographical and e-mail addresses and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and procedures for exercising your right of withdrawal and the methods and times for returning the purchased products (taken from the Return and Exchange Form). You will also be given information about the circumstances in which you lose your right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service.

2.3

In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and the shipping costs (including any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one). The contract is concluded when the Seller receives, electronically, your order form, after verifying the correctness of the data relating to your order.

2.4

The order form will be stored in our database for the period of time necessary to process the orders and in any case within the terms of the law. You can access your order form by visiting the My Order section.

2.5

At the time of sending the order form, you will be informed that such forwarding implies the obligation to pay the price indicated.

Before proceeding with the transmission of the order form, you are responsible for identifying and correcting any data entry errors.

2.6

The language available to conclude the contract with the Seller is Italian in the Italian version and English in the English version.

2.7

Once the contract has been concluded, the Seller will take charge of your purchase order.

2.8

The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not complied with your purchase order, specifying the reasons. If the products, presented on lathuile.shop, are no longer available or for sale at the time of your last access to the site or the sending of the order form, the Seller will promptly notify you, and in any case within thirty (30) days from the day following the day on which you have sent your order to the Seller, the possible unavailability of the products ordered. In the event of submission of the order form and payment of the price, the Seller will reimburse, without undue delay, what you have already advanced and the contract will be considered terminated between the parties.

2.9

By sending the order form electronically, you unconditionally accept and undertake to observe, in your relations with the Seller, these General Terms and Conditions of Sale. If you do not agree with some of the terms and conditions set out in the General Terms and Conditions of Sale, please do not submit the order form for the purchase of products on lathuile.shop.

2.10

By submitting the order form, you confirm that you are aware of and accept the General Terms and Conditions of Sale and the additional information contained in lathuile.shop, also referred to via links, including the General Terms and Conditions of Use and the Privacy Policy and the Right of Withdrawal.

2.11

All shipments going outside the European Union are subject to the payment of customs duties that cannot be calculated when we receive the order. At the time of delivery, the customer will be required to pay these customs duties in addition to the cost of transport and the goods purchased

2.12

All shipments outside the European Union are subject to the payment of customs duties which cannot be calculated when we receive the order. Upon delivery, the customer will be required to pay the aforementioned customs duties in addition to the cost of transport and the purchased goods.

 

WARRANTIES AND INDICATION OF PRODUCT PRICES

3.1

On lathuile.shop, only products bearing the Italian Cashmere Online brand made by the Seller at the fashion house and/or the manufacturer authorized by the fashion house are offered for sale.

3.2

The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

3.3

The essential characteristics of the products are presented on lathuile.shop within each product sheet. However, the images and colours of the products offered for sale on lathuile.shop may not correspond to the real ones due to the effect of the Internet browser and the monitor used.

3.4

Product prices may be subject to updates. Please check the final sale price before submitting the relevant order form.

3.5

Purchase requests from countries that are not available will not be accepted by the Seller.

3.6

All products are equipped with an identification tag, we ask you not to remove the tag and the relative seal from the products purchased, of which they are an integral part in case you wish to exercise the right of withdrawal.

4. WITHDRAWAL

The Seller, in the event of exercising his right of withdrawal, has the right not to accept the return or not to fully refund the sums paid for the purchase, in relation to those products that do not have the relevant tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

5. PAYMENTS

5.1

For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form. Under no circumstances will you be charged more than those actually incurred by the Seller, in relation to the payment instrument you have chosen.

5.2

In case of payment by PayPal, the Customer will be redirected to the PayPal website where he can make the payment with his account according to the methods accepted by PayPal and in compliance with the relevant conditions. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on lathuile.shop. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be debited from your account at the time of shipment of the purchased products. For purchases made by bank transfer, we remind you that within five working days you must make the transfer in favor of Italian Cashmere Online indicating the order number relating to the purchase reported in the purchase confirmation email.

SHIPPING AND DELIVERY OF PRODUCTS

The specific methods of shipment and delivery of the products will take place by express courier once the transaction or transfer is notified by the credit card provider or the seller's bank.

CUSTOMER SUPPORT

You can request any information through our support services: send an email to info@lathuile.shop

RIGHT OF WITHDRAWAL

8.1

You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on lathuile.shop. Please note that this section 8 does not apply to Personalised Products as set out in section 3 of these General Terms and Conditions of Sale.

8.2

To withdraw from the contract, you can send an email to info@lathuile.shop, sending the Seller an explicit declaration of your decision to withdraw from the contract.

If, on the other hand, you choose to send a declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will be borne by you.

8.3

Once you have withdrawn from the contract, you must return the products to the Seller and hand them over to the courier for dispatch within fourteen (14) days from the date on which you have notified the Seller of your decision to withdraw from the contract.

8.4

The only costs you will have to pay are those of returning the purchased products.

8.5

To return the purchased goods, you will have to pay the costs of returning the purchased products yourself. In this case, you may be responsible for the loss or damage of the products during transport, which is due to your negligent choice of carrier and/or shipping methods.

8.6

The Right of Withdrawal – in addition to compliance with the terms and procedures described in points 8.1, 8.2, 8.3 and 8.4 above – is considered to have been exercised correctly if the following conditions are also fully complied with:

the explicit declaration of your decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;

the products must not have been used, worn, washed;

the identification tag and its seal must still be attached to the products with the seal that is an integral part of the good;

Products must be returned in their original packaging;

the returned products must be delivered to the carrier within fourteen (14) days from the date on which you have notified the Seller of your decision to withdraw from the contract;

The products must not be damaged.

8.7

If the Right of Withdrawal is exercised in accordance with the terms and conditions indicated in this paragraph 8, the Seller shall reimburse any sums already collected for the purchase of the products in accordance with the terms and conditions provided.

8.8

The sums will be refunded to you as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once we have verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 9.

8.9

If the terms and conditions for exercising your right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days from the sending of the e-mail informing you of the non-acceptance of the return, you may choose to obtain, at your expense, the products in the condition in which they were returned to the Seller, by notifying the Seller, according to the procedures that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

If the conditions set out in paragraph 8.6 above are not met, it will not be entitled to a full refund of the sums already paid to the Seller. In fact, it will be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage of between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the refund provided, as specifically communicated to you, by e-mail, by the Seller. Within 14 days from the sending of the e-mail informing you of the amount deducted from the refund, you may choose to obtain, at your expense, the products in the condition in which they were returned to the Seller, by notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund.

TIMES AND METHODS OF REIMBURSEMENT

9.1

After the return of the products, the Seller shall carry out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 8. In the event that the checks are concluded positively, the Seller will send you, by e-mail, the relative confirmation of acceptance of the returned products. In the event that the checks are not concluded positively, the Seller shall notify you, by e-mail, of the existence of a decrease in the value of the returned products, resulting from your failure to comply with the conditions referred to in paragraph 8.6. At the same time, the Seller will also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of obtaining, at your expense, the products in the condition in which they were returned to the Seller, as provided for in paragraph 8.9 above.

9.2

Whatever payment method you use, the refund, in whole or in part, is activated by the Seller, as soon as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, subject to verification of the correct execution of your right of withdrawal and verification of the returned products.

9.3

The Seller will make the refund using the same means of payment that you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a result of the refund.

If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be made by the Seller, in any case, to the person who made the payment.

9.4

The value date of the chargeback is the same as the value date of the charge; As a result, you will not suffer any loss in terms of bank interest.

9.5

By using the return of the products, the shipper must personally pay the necessary expenses and will remain responsible for any responsibility in the event of loss or damage to the products during transport, according to the methods and terms provided for the exercise of the right of withdrawal.

PRIVACY

10.1

You can obtain information on how we process your personal data by accessing the Privacy Policy.

10.2

We also ask you to read, if you have not already done so, our General Terms and Conditions because they contain important information on how we process the personal data of our users and on the security systems adopted.

10.3

For any other information on our Privacy Policy, you can send an email to the address info@lathuile.shop or contact us at the address of the Seller's registered office: Italian Cashmere Online, Via A. Scarlatti 67, 80129 Naples (Italy).

APPLICABLE LAW AND DISPUTE RESOLUTION

11.1

The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code in Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects concerning electronic commerce.

11.2

In the event of disputes between the Seller and each end user relating to the interpretation, execution or termination of these General Terms and Conditions or individual purchase orders, the Court of Milan shall have exclusive jurisdiction, with any other jurisdiction excluded.

12. MODIFICATION AND UPDATING

The General Terms and Conditions of Sale are amended from time to time, also in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on lathuile.shop.

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